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Updates to the workflow orchestrator and payment integration improve the customer and agent journey in iService 9.4.

Austin, Texas –

One-to-One, Inc., a leading provider of customer support software, is excited to announce the release of iService® 9.4. This update continues to enhance the new workflow orchestrator and embedded payment options.

The new features in Version 9.4 include:

Enhanced Excel Export Process: Exporting your data tables to Excel is now more seamless, accurate, and efficient than ever before. The new export process ensures that data formats, such as dates, are preserved in exported data.

Workflow Orchestrator Updates: The journey to perfecting your business processes continues. Our Workflow Orchestrator user interface was updated with new controls for building answer panels with custom actions.

Introducing Payment Gateway Integration: Kickstarting our journey into payment solutions, v9.4 brings an initial integration with a leading payment gateway. Now, iService isn’t just about managing customer interactions, it’s also about facilitating smoother transactions and streamlining the customer journey.

The team at iService is focused on continuously improving the user experience and the platform’s functionality, solidifying its standing as the go-to customer engagement software solution for enterprises.

About One-to-One

One-to-One, Inc.® is a leading provider of intelligent customer service solutions (iService®) that enable businesses to deliver exceptional support experiences. Combining powerful features with an easy-to-use interface, iService helps organizations streamline their customer interactions and improve efficiency. iService is available as an on-demand (cloud) or on-premises solution.

Formed in 1997, One-to-One is a veteran in the digital customer service and marketing industry. Located in Austin, TX, One-to-One can be reached at 217.398.6245 or on the Web at and

iService and One-to-One are registered trademarks of One-to-One, Inc.