This release of iService includes a new content management system for the knowledge base, new customer engagement center, and tools to make your outbound calling more productive.
Continue readingNew customer engagement tools in iService 8.4
- Features
BY Channel
High volume response for email and web form inquiries.
Engage web visitors with real-time live chat.
Help your customers help themselves.
Stay connected with mass mailings or nurture marketing campaigns.
Meet your customer where ever they want to interact.
BY use case
Branded support center where customers can get help and access their preferences and history.
Use knowledge about your cutomer to drive automation and get a 360 view.
Gain insight into operations and customer needs.
Give agents the right interface at the right time.
Other Features
Custom tailored solutions for your entire organization.
Custom security configurations that today's enterprises demand.
Seamlessly connect to the cloud applications you use today.
- Solutions
Tools for filling your sales pipeline.
Secure messaging for your online banking system.
- Resources
Support center with user guides, knowledge base, training, and login to the customer engagement center.
Read about trending CX concepts and iService best practices.
Check the current and historical status of cloud systems.
- Contact