8.5 - iService

Promoting your iService content with Social Media

New social media share options help you leverage your iService knowledge base content.

New options for getting answers with iService 8.5

This release makes it easier to incorporate help from non-iService agents. A new External Answer form and updates to the Answer by Email process provide key features that allow third parties to provide answers to your customer questions.

8.5

BY Channel

High volume response for email and web form inquiries.

Engage web visitors with real-time live chat.

Help your customers help themselves.

Stay connected with mass mailings or nurture marketing campaigns.

Meet your customer where ever they want to interact.

BY use case

Branded support center where customers can get help and access their preferences and history.

Use knowledge about your cutomer to drive automation and get a 360 view.

Gain insight into operations and customer needs.

Give agents the right interface at the right time.

Other Features

Custom tailored solutions for your entire organization.

Custom security configurations that today's enterprises demand.

Seamlessly connect to the cloud applications you use today.

Tools for filling your sales pipeline.

Secure messaging for your online banking system.

Support center with user guides, knowledge base, training, and login to the customer engagement center.

Read about trending CX concepts and iService best practices.

Check the current and historical status of cloud systems.

Promoting your iService content with Social Media

New options for getting answers with iService 8.5