Screen pops and call notes
Empower your agentswith CTI that's easy to build
Use iService® forms to give your telephone agents a complete customer view for incoming calls. Give your agents call note screens, quick email follow ups, and tools they need to be successful.
Multiple ChannelsUnified History
iService® provides a single view of all interactions. Customer email, live chats, web form submissions, telephone call notes, mass mailings, system notifications … all in a unified view of interaction history. View conversations as cases, or a chronological view of every interaction.
Preview dialingfor outbound success
Does your team make outbound calls? Leverage the preview dialer and provide scripts, call history, and access to quick call notes all in one screen. Turn any customer search into an outbound campaign with a few clicks.