Messaging

For over 20 years, we’ve been helping organizations from Fortune 50 to start-ups tame their messaging process with our industry leading solution, iService®. If you need help managing increasing loads of customer inquiries, we have a solution.

iService Email Response

We've spent 20 years perfecting a solution for
high volume messaging

iService Messaging Flow

Key Features

For Managers

Live viewof queues

See interactions in real-time and stay on top of your customers’ journey with the iService® Manage Messages page.

 

For agents

Simple interface

The intuitive action panel gets agents going with minimal training required. Get a message, insert a stock response, customize the reply, and you’re done!

Powerful search

Powerful search

Search for any interaction using any combination of properties. Build and save searches for reuse. 

Customized search results

Customize & exportsearch results

Customize your search results by adding or removing columns. Filter results to find the exact interaction you need.