For over 20 years, we’ve been helping organizations from Fortune 50 to start-ups tame their messaging process with our industry leading solution, iService®. If you need help managing increasing loads of customer inquiries, we have a solution.
We've spent 20 years perfecting a solution for
high volume messaging
Key Features
- Skills-based routing
- Adaptable agent interface based on content
- Service levels based on contact, question, business unit, urgency, or any other variable
- Unlimited queues with hierarchy
- Real-time view of queues
- Invite outside contributors to answer questions (i.e., non-agents)
- Notify agents of new questions, old questions, or any other tracked metric
- Pattern matching filters on subject, question body, contact property, From, To, Attachments
- Share with other business units
- Access control over contact history
- Agents can answer from their email
For Managers
Live viewof queues
See interactions in real-time and stay on top of your customers’ journey with the iService® Manage Messages page.
For agents
Simple interface
The intuitive action panel gets agents going with minimal training required. Get a message, insert a stock response, customize the reply, and you’re done!
Powerful search
Powerful search
Search for any interaction using any combination of properties. Build and save searches for reuse.
Customized search results
Customize & exportsearch results
Customize your search results by adding or removing columns. Filter results to find the exact interaction you need.