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iService® Knowledge Base

Knowledge is power. And the iService knowledge base puts that power into the hands of your agents and customers. Quickly publish content for your agents and customers to streamline the support experience. Let your customers help themselves.

iService FAQs

What it is

A convenient and easy way to share knowledge with agents, prospects, customers, and partners.

Create KB Article

Simple UI for Creating Content

The Manage KB page provides a simple way to create content that you can share with others.

Private KB Content

Public and Private Content

Keep your internal knowledge private for agents, and share your public knowledge with customers and partners.

iService Customer Portal Tabs

Streamline the Customer Journey

Help prospects through their customer journey without the friction of email or inaccurate chat bots.

Why you need it

When you augment the customer journey with knowledge, the outcome is better for everyone. Customers get instant answers to questions without having to wait for agents. Agents can focus on the more complex questions.