iService® Knowledge Base
Knowledge is power. And the iService knowledge base puts that power into the hands of your agents and customers. Quickly publish content for your agents and customers to streamline the support experience. Let your customers help themselves.
What it is
A convenient and easy way to share knowledge with agents, prospects, customers, and partners.
Simple UI for Creating Content
The Manage KB page provides a simple way to create content that you can share with others.
Public and Private Content
Keep your internal knowledge private for agents, and share your public knowledge with customers and partners.
Streamline the Customer Journey
Help prospects through their customer journey without the friction of email or inaccurate chat bots.
Why you need it
When you augment the customer journey with knowledge, the outcome is better for everyone. Customers get instant answers to questions without having to wait for agents. Agents can focus on the more complex questions.