New filter actions, support for Microsoft and Google identity providers, secure messaging, and updated customer portals demonstrate commitment to security and efficiency.
January 11, 2023 – FOR IMMEDIATE RELEASE
Austin, Texas –
One-to-One Service.com, Inc., a leading provider of customer support software, is excited to announce the release of its latest version of customer interaction software, iService® 9.1. This innovative update includes a range of new features aimed at providing a more efficient, secure, and streamlined experience for both customers and support agents.
Key features in iService 9.1 include:
Filter Actions for Enhanced Acknowledgments
Now, customers and agents will have more options for sending acknowledgments, allowing for a smoother and more personalized communication experience.
Support for Microsoft and Google Login
iService 9.1 integrates with popular login providers, Microsoft and Google, for a seamless and secure authentication process. This feature simplifies user access and enhances account security.
Quick Secure Message Feature
iService 9.1 introduces the Quick Secure Message feature, which enables users to send secure messages to any email address with ease. This feature ensures sensitive information is protected while maintaining efficient communication between customers and support agents.
Wizard for Configuring Customer Portals
The new iService 9.1 update offers a wizard for configuring customer portals, making it easier than ever for customers to ask questions, read their history, view knowledgebase articles, manage mailing subscriptions, and access their contact information. This feature enhances the customer experience by providing a user-friendly, self-service support platform.
iService remains committed to providing exceptional customer support solutions and continuously improving its product offerings. Scott Whitsitt, founder and CEO of iService, emphasized the importance of information security, stating that “this new release includes a number of features that demonstrate how enhancements to information security can also improve agent productivity.” The release of iService 9.1 demonstrates the company’s dedication to reducing friction in the support process and commitment to information security.
About One-to-One Service.com
One-to-One Service.com, Inc.® is a leading provider of intelligent customer service solutions (iService®) that enable businesses to deliver exceptional support experiences. Combining powerful features with an easy-to-use interface, iService helps organizations streamline their customer interactions and improve efficiency. iService is available as an on-demand (cloud) or on-premises solution.
Formed in 1997, One-to-One Service.com is a veteran in the digital customer service and marketing industry. Located in Austin, TX, One-to-One Service.com can be reached at 217.398.6245 or on the Web at https://1to1service.com and https://iService.us.
iService and One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.