Multichannel Support

    Your customers want  
    to chat with 
    to email 
    to call 
    self-service from 
    secure messaging from 
    newsletter updates from 
    you
    iService Omnichannel Support
    Screen pops and call notes

    Empower your agentswith CTI that's easy to build

    Use iService® forms to give your telephone agents a complete customer view for incoming calls. Give your agents call note screens, quick email follow ups, and tools they need to be successful. 

    Unified history

    Multiple ChannelsUnified History

    iService® provides a single view of all interactions. Customer email, live chats, web form submissions, telephone call notes, mass mailings, system notifications … all in a unified view of interaction history. View conversations as cases, or a chronological view of every interaction.

    CTI Integration

    Preview dialingfor outbound success

    Does your team make outbound calls? Leverage the preview dialer and provide scripts, call history, and access to quick call notes all in one screen. Turn any customer search into an outbound campaign with a few clicks.