Multichannel Support

Your customers want  
to chat with 
to email 
to call 
self-service from 
secure messaging from 
newsletter updates from 
iService Omnichannel Support
Screen pops and call notes

Empower your agentswith CTI that's easy to build

Use iService® forms to give your telephone agents a complete customer view for incoming calls. Give your agents call note screens, quick email follow ups, and tools they need to be successful. 

Unified history

Multiple ChannelsUnified History

iService® provides a single view of all interactions. Customer email, live chats, web form submissions, telephone call notes, mass mailings, system notifications … all in a unified view of interaction history. View conversations as cases, or a chronological view of every interaction.

CTI Integration

Preview dialingfor outbound success

Does your team make outbound calls? Leverage the preview dialer and provide scripts, call history, and access to quick call notes all in one screen. Turn any customer search into an outbound campaign with a few clicks.