iService® Knowledge Base
Knowledge is power. And the iService knowledge base puts that power into the hands of your agents and customers. Quickly publish content for your agents and customers to streamline the support experience. Let your customers help themselves.
What it is
A convenient and easy way to share knowledge with agents, prospects, customers, and partners.
Simple UI for Creating Content
The Manage KB page provides a simple way to create content that you can share with others.
Why you need it
When you augment the customer journey with knowledge, the outcome is better for everyone. Customers get instant answers to questions without having to wait for agents. Agents can focus on the more complex questions.