iService® integration makes your life better makes happy agents improves customer sat is easy
Integrate with more than 3000 apps with our Zapier Integration
Triggers and Actions
When this happensDo that
Use iService® Zapier triggers and actions to automate integrations with thousands of cloud-based applications. When a trigger event happens in one system, Zapier implements the action in the other system.
Leverage your operational support systems with iService® Utilities
Utilities
iService® Batch Utility
Generate CSV files from your operational systems, and iService® Utilities will process them against custom forms automatically. Auto generate tickets, send customer notices, update contact properties, or any other action supported by iService® forms.
Direct Integrations
Workforce Management
Call centerstaffing and scheduling
Use our workforce management integrations to get a single view of agent activity in your workforce planning tools. Estimate staffing levels based on metrics tracked within iService®. Or, use our Time of Day reporting for insights into your peak times and optimal staffing levels.
