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Business Intelligence

You can learn alot about your customers,
business, and agents from your customer interactions.

iService® puts the insights at your fingertips.

iService® delivers knowledge where and when you need it


Agent Dashboards

The agent dashboard gives each agent a quick view of their activity, and direct access to relevant interaction history.


Ad hoc or Scheduled

Get your insights delivered in the format you need (PDF, Excel, CSV) on a subscription basis. Or, generate metrics ad hoc from the iService Reports manager.

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Inbox Alerts

Let iService® Alerts monitor all of your queues and notify you with a custom email template when something happens that needs your attention.

Status Audit

Understandevery interaction

iService® tracks every action, which provides extensive data for business insight and metrics. These audit trails are available in a simple to understand format for every interaction.