Business Intelligence
You can learn alot about your customers,
business, and agents from your customer interactions.
iService® puts the insights at your fingertips.
iService® delivers knowledge where and when you need it
Agent Dashboards
The agent dashboard gives each agent a quick view of their activity, and direct access to relevant interaction history.
Ad hoc or Scheduled
Get your insights delivered in the format you need (PDF, Excel, CSV) on a subscription basis. Or, generate metrics ad hoc from the iService Reports manager.
Inbox Alerts
Let iService® Alerts monitor all of your queues and notify you with a custom email template when something happens that needs your attention.
Status Audit
Understandevery interaction
iService® tracks every action, which provides extensive data for business insight and metrics. These audit trails are available in a simple to understand format for every interaction.
