Skip to content

A great interface + enterprise collaboration

iService® makes it easy for your agents to be successful. Stay on top of the conversation with our agent workspace and collaboration features.

iService collaboration
Dedicated Agent Workspace

My Work Queues= efficiency

Your agents have direct access to every assigned interaction and follow up task  in the My Work Queues agent workspace.

Custom Agent Interfaces

Present the right interface at the right time based on the type of interaction. For example, offer your agents a quoting interface when the customer asks for pricing.

Direct access to work in progress

See contentas it's developing

See your queues in real-time, modify assignments, and drill-down into the content of any interaction with the Manage Messages and Manage Chats pages.


Spawn new ticketsand collaborate

Every interaction includes quick actions for creating new tickets, adding notes, or reaching out directly to your contact.

iService view mode
Real case status

Know conversation statusinstantly

The iService case view displays status for the overall conversation … not just one interaction. If any question within a case is unanswered, you know immediately.