iService® Features
After 20 years, you’d expect iService® to be one of the most full featured customer interaction platforms available. And without a doubt, it has what you need.
Not sure where to start?
Let's get you where you need to go.
We use Outlook
If you're still using shared mailboxes and realize it's killing your productivity and customer success, iService® can help. You probably face these challenges.
- Inefficient assignment
- Duplicate answers
- No metrics
- No integrated history
- Response silos
Take a closer look at these features.
– Messaging
– Customer information
– Business intelligence
– Agent workspace
We use a "Desk"
If you upgraded from email to a help desk platform, but you're finding it doesn't scale the way you hoped, you're ready for an iService® upgrade. These features will probably be helpful.
We're multi-channel
You deployed a customer interaction solution for messaging and live chat, have a knowledge base, and do outbound mailings. But, it's become very expensive and requires more than one licensed product. You aren't getting the personal attention you deserve with your customer interaction partner.
Take 15 minutes for a call with our founder, a pioneer in the industry with over 20 years experience. If anyone can help you find your way, he can.