Hosting Blog

Streamlined secure messaging process

The new Secure Answer panel enhances agent productivity for teams dedicated to secure messaging. This is a gamechanger for online banking, healthcare, or other teams that handle high volume secure message inquiries.

Customer Portal Updates for a Better Customer Experience

A well designed customer portal improves your customers’ experience when they need to interact with you. And it helps take the load off of your support staff. Whether browsing the

Customer Data: Making The Most Out Of It

In this digital era where most business decisions are driven by customers, it’s more important than ever to know your customers on a deeper level – by understanding their experiences,

What It Takes To Win Customer Loyalty

Repeat customers spend at least 60% more than new customers and it’s up to 10 times more costly to win new customers than to retain existing ones. It’s essential for every business to prioritize winning customer loyalty and trust. So, what does it really take to win customer loyalty?

Understanding Customer Touch Points and Their Impact

Whether you run a small business or a mega enterprise, understanding the individual transactions through which customers as well as prospects interact with your brand is an essential part of

Email Conversion: Why You’re Spending More But Getting Little in Return

A successful email marketing campaign converts your email audience into customers. But how many times do you send volumes of emails yet only get a handful of customers? Probably uncountable.