Skip to content

v9.2 features chat builder and integrations


iService v9.2 Announced

Custom Chat Forms, Okta Support, Zapier Integration, and Optimized Stored Procedures


Austin, Texas – 

 iService, the leading provider of intelligent customer service solutions, is proud to announce the release of iService version 9.2. This new version comes with powerful features designed to enhance the customer experience and streamline the workflow for support teams.

Key features of iService 9.2 include:

  1. Build Custom Chat Forms using a Configuration Wizard: iService now enables users to create tailor-made chat forms to meet their specific needs. The intuitive configuration wizard guides users through the process step-by-step, making it easy to design and implement chat forms that suit various use cases and industries.

  2. Support for Login with Okta: To ensure a secure and convenient login experience, iService 9.2 now supports login with Okta. This integration allows users to seamlessly access iService using their existing Okta credentials, providing a more streamlined authentication process.

  3. New Zapier Integration Written in CLI: iService 9.2 now includes a robust Zapier integration developed in Command Line Interface (CLI), making it easier for users to connect iService with their favorite apps and automate workflows. The CLI-based integration simplifies the process of setting up and managing integrations, saving time and effort for users.

  4. Optimizations in Stored Procedures: The latest version of iService includes significant optimizations in stored procedures, resulting in improved performance and faster response times for users. This enhancement ensures that iService operates more efficiently, providing an even smoother experience for customers and support teams alike.

“We’re putting the power of iService into more people’s hands with wizards to help create unique configurations tailored to specific needs,” said Scott Whitsitt, founder and CEO of iService. “With these new features, we’re confident that iService 9.2 will empower businesses to provide an even better customer experience and streamline their support processes.”

About One-to-One

One-to-One, Inc.® is a leading provider of intelligent customer service solutions (iService®) that enable businesses to deliver exceptional support experiences. Combining powerful features with an easy-to-use interface, iService helps organizations streamline their customer interactions and improve efficiency. iService is available as an on-demand (cloud) or on-premises solution.

Formed in 1997, One-to-One is a veteran in the digital customer service and marketing industry. Located in Austin, TX, One-to-One can be reached at 217.398.6245 or on the Web at and

iService and One-to-One are registered trademarks of One-to-One, Inc.