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iService
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    High volume response for email and web form inquiries.
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    Engage web visitors with real-time live chat.
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    Help your customers help themselves.
    • Outbound Email Marketing
    Stay connected with mass mailings or nurture marketing campaigns.
    • Omni-channel Support
    Meet your customer where ever they want to interact.

    BY use case

    • Customer Engagement Centers
    Branded support center where customers can get help and access their preferences and history.
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    Gain insight into operations and customer needs.
    • Agent Workspace
    Give agents the right interface at the right time.

    Other Features

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    Custom tailored solutions for your entire organization.
    • Security
    Custom security configurations that today's enterprises demand.
    • Integrations
    Seamlessly connect to the cloud applications you use today.
  • Solutions
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    Tools for filling your sales pipeline.
    • Financial Services Edition
    Secure messaging for your online banking system.
  • Resources
    • iService Help Center
    Support center with user guides, knowledge base, training, and login to the customer engagement center.
    • Blog
    Read about trending CX concepts and iService best practices.
    • Current iService Status
    Check the current and historical status of cloud systems.
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iService Release 9.1 Announced

New filter actions, support for Microsoft and Google identity providers, secure messaging, and updated customer portals demonstrate commitment to security and efficiency.

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9.1 iService Release

Chat form builder, support for Okta, and new Zapier integration

iService 9.2 includes new custom chat forms, Okta support, Zapier integration, and system optimizations that enhance the customer experience.

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iService

Strengthen your customer link with better interactions

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