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iService Latest Blogs

April 2024 Update: Enhanced AI Capabilities, Microsoft Graph API Integration, and Simplified Ticket Merging

The latest version of iService® includes several enhancements and improvements. This update features an upgrade to the Copilot AI, support for Microsoft Graph API, and a new feature for merging
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The key metrics for a multi-channel contact center

It all used to be so simple – most conversations were on the telephone, and decades of contact center metrics made it easy to evaluate your call center’s performance. Things
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Optimizing Member Experience: Does Your Credit Union Use Skills-Based Routing in Email Responses?

In an era dominated by digital transactions and online financial services, the security of communication channels is of paramount importance, especially for credit unions dealing with sensitive financial information. While
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Is Your Credit Union’s Email System Secure? Assessing the Need for Enhanced Email Encryption

In an era dominated by digital transactions and online financial services, the security of communication channels is of paramount importance, especially for credit unions dealing with sensitive financial information. While
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January 2024: AI Integration, SMS, and Workflow Updates

The latest update of iService® includes various integrations and updates to enhance your user experience. This update includes iService Copilot, which is an integration with OpenAI ChatGPT, to help agents
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5 Ways Our CRM Leads the Charge

In the ever-evolving landscape of email communication through Outlook, businesses encounter multifaceted challengesthat can lead to delays and customer frustration. Recognizing the critical needfor a comprehensive solution, iService® CRM emergesas
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Navigating Customer Interaction Trends in 2024

As businesses embark on the journey of 2024, understanding and adapting to the ever-evolving customer interaction landscape is paramount. This year, marked by continued technological advancements and shifting consumer preferences,
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Revolutionizing Customer Service: Navigating High-Volume Email Challenges with iService

Navigating High-Volume Email Challenges in Customer Service In the dynamic realm of customer service, the persistent challenge of managing shared email addresses, such as sales@ or support@, remains a significant
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