iService CopilotElevate Your Customer Experience with AI
iService Copilot streamlines inserting generated text into responses with a single-click. Summarize long emails to get a quick understanding, improve writing, or generate new content with your own prompts. iService Copilot not only enhances the clarity of communication but also ensures a consistent tone that aligns with your brand’s voice.
Faster resolution times
Copilot streamlines customer interactions, resulting in faster resolution times and better customer satisfaction.
Direct access to an OpenAI prompt
Get direct access to an OpenAI prompt window whenever you work with text. Agents can quickly get a better understanding of the customer’s question and explanations for complicated topics or terms.
Generate responses in real-time
Use the Copilot AI integration to generate a quick response to a customer question or get help writing content for knowledge base articles.
iService Copilot can automate repetitive tasks, freeing up customer service agents to focus on more strategic initiatives. This can help increase productivity and reduce burnout among agents.
Brief, manageable summaries
Transform lengthy customer emails or feedback into brief, manageable summaries.
Faster response times
Summarizing long emails with iService Copilot can empower agents to deliver quicker and more personalized support to customers.
Better understanding of the customer need
Copilot can help agents understand the intent of customer inquiries, especially when they are long and describe multiple issues. This can help reduce response times, improve customer satisfaction, and increase sales.
For instance, distill a long customer complaint into key points so agents can craft a focused and effective response.
Enhance your writing with better word choices, sentence structure, and overall clarity, promoting a polished and professional tone. Pre-written prompts return better responses, and iService Copilot includes prompts engineered for customer service.
Change your tone
Copilot can help you maintain a uniform tone of voice across all your interactions. This can help you build a consistent brand image and improve brand recognition.
Reach a wider audience by effortlessly simplifying complex language, making your content more accessible and engaging.
Efficiently remove unnecessary elements from your text, allowing you to convey your message with brevity and focus.
Insert your generated text directly into your content with the click of a button. No more pasting between ChatGPT windows.
Instantly generate additional details or ideas to enrich your content, ensuring depth and completeness in your communication.
Tailor your content to different contexts by switching between professional, casual, direct, confident, or friendly tones to match your audience and purpose.
Why iService Copilot?
iService Copilot streamlines your email workflow, making handling emails a breeze.
How iService Copilot works
iService follows OpenAI’s best practices for API key safety, using a server-side proxy for a secure connection to OpenAI. After you save your API key within iService, the full key will never be displayed and is not included in a user’s browser.
Embrace iService Copilot Today
Unlike our competitors, iService AI integration is available without additional licensing fees. This ensures that customers can immediately leverage the power of AI in their customer service interactions. To activate iService Copilot, simply create an OpenAI API key and save it in your tenant settings. Once this key is integrated, you can start using the feature right away.