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Day: August 6, 2021

Delighting Consumers and Driving Efficiency With Omnichannel Support

In recent years, the customer engagement space has changed remarkably. As companies seek ways to improve customer experience, silo support channels are becoming a thing of the past. Most people are now shifting to omnichannel customer service to deliver a great support experience. According to a report by Digital Commerce, 86% of customers expect you to know them as they interact with your team across multiple channels, and that’s best achieved with an omnichannel support platform. Why? Because all communication channels are synchronized to deliver consistent customer service.  Sounds like something you might want to implement? Well, it’s time you