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Day: June 16, 2021

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Getting Your Customer to the Right Channel

Providing answers in the right channel, at the right time, is an important aspect of multi-channel support. The new iService Ask a Question interface provides all the tools you need to grease the wheels of your customers journey to a successful interaction.

Preview Dialer: What You’re Missing

An automated dialer might come to mind as the most efficient process when you think of calling a list of contacts. But automated dialing (including predictive and progressive dialing) can be a risky endeavor. Auto-dialers can create an awkward delay when your customer or prospect answers the call. And their use can violate TSR and/or TCPA standards, which carry hefty fines and risks litigation from unhappy consumers. Preview dialing, on the other hand, can give your prospects a better experience without compromising agent efficiency. If anything, a preview dialer ensures your agents deliver a personalized experience to customers without struggling